Returns & Exchanges
At Max Brenner, we strive to deliver our chocolate creations in perfect condition; however, due to the perishable nature of our products, we generally do not accept returns for food items once they have been shipped. If your order arrives damaged or incorrect, please reach out to our chocolate experts within 48 hours of delivery for a resolution.
Document the Issue
Take clear photos of the damaged packaging and the product itself immediately upon arrival to help us process your claim.
Contact Customer Support
Email our Chocolate Love team with your order number, photos, and a brief description of the issue within 2 days of receipt.
Case Evaluation
Our quality assurance team will review your request to determine if a replacement or a store credit is the appropriate solution based on the damage.
Resolution Delivery
Once approved, we will expedite a fresh shipment of your favorite chocolates or issue a digital gift card for future indulgence.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing